Cancellation & Refund Policy
Last updated: 2026-04-17 • Transparent Ground Rules
Why Nominative Tickets Shape This Policy
A booking is confirmed with a 50% deposit, and that deposit is non-refundable. Peru issues Machu Picchu permits, Inca Trail permits, and train tickets strictly in the traveler's personal name and passport number. The Ministry of Culture strictly prohibits permit refunds or name transfers. If you cancel after paying in full, we deliver every ticket and voucher issued in your name.
What Happens in Each Situation
The deposit is non-refundable and non-transferable. It has already been spent on nominative Machu Picchu tickets, train tickets and permits issued in your name, which Peruvian law does not allow us to refund or resell.
Instead of a cash refund we hand over every entrance ticket, train ticket and voucher issued in your name for the confirmed reservation. Guide services, private transport and meals are not refunded, because they were already booked and accrued on your behalf.
Entrance control in Peru is nominative and requires the original document. Arriving without it, or not arriving at the scheduled time, means the full value of the service is lost with no right to a refund.
If the Peruvian Government or the rail operators formally authorize date changes, we manage that process for you at no charge. If they do not authorize it, new tickets must be purchased by you. We do not cover additional hotel nights or flight changes.
If Daspe Travel Cancels
If Daspe Travel cancels a departure for a reason within our control, such as not reaching the minimum number of travelers, you choose between a full refund of everything you have paid or a transfer of the full amount to another date or another tour. The no-refund rules above apply only to cancellations by the Customer and to force majeure.
Important Procedures
- Send cancellations in writing to [email protected] with your booking reference and the full name of the lead traveler, so that both sides hold a dated record. A WhatsApp message alone is not a valid cancellation.
- By paying the deposit you also agree not to initiate a bank chargeback against it, since that amount has already been executed on non-refundable purchases made in your name.
- If the balance is not verified in our accounts 48 hours before the tour starts, we may cancel the reservation for breach of contract and the deposit is forfeited.
- This is the main reason we consider comprehensive travel insurance, including adventure tourism and rescue cover, essential rather than optional.