Terms & Conditions

📜 OF BOOKING AND OPERATION – DASPE TRAVEL EIRL

Dear Traveler, thank you for choosing us and for your trust. We kindly ask you to read the following information carefully, as the tourism service system in Peru—specifically in the Cusco region—is governed by government and operational regulations that may differ from those in your home country.

1. DEFINITIONS AND LEGAL FRAMEWORK

The booking of any service offered by DASPE TRAVEL EIRL through its physical platforms or its websites (including www.daspetravel.com, www.inkajungletour.com, and other proprietary sites) is governed by these Terms and Conditions. THE CUSTOMER and THE AGENCY expressly submit to these clauses.

🔹 THE AGENCY: Refers to DASPE TRAVEL EIRL (Tax ID / RUC: 20601588219), a local travel agency and tour operator registered in Cusco, Peru. THE AGENCY acts as a direct operator for excursions and as an organized intermediary for third-party services such as hotels, railways, and airlines.

🔹 THE CUSTOMER: The individual or legal entity purchasing any service. In the case of minors, parents or legal guardians assume full responsibility for all acts and expenses incurred.

🔹 THE SERVICE: The logistical and operational organization of tours, including transportation, accommodation, meals, entrance tickets, guiding, and other related items detailed in the itinerary.

🔹 TACIT ACCEPTANCE: The act of making the 50% booking deposit payment constitutes immediate, total, and irrevocable acceptance of these terms, serving as a binding electronic signature.

2. BOOKING, PAYMENTS, AND DEADLINES

🔹 Booking and Management Deposit (50%): To guarantee and confirm any service, THE AGENCY must receive an advance payment of 50% of the total cost.

🔹 Non-Refundable Nature of the Deposit: THE CUSTOMER accepts that this payment is 100% NON-REFUNDABLE and NON-TRANSFERABLE. This amount is immediately used by THE AGENCY for administrative management and the purchase of nominal assets, such as Machu Picchu tickets, train tickets, and Inca Trail permits, which, under Peruvian law, do not allow for refunds.

🔹 Outstanding Balance (Remaining 50%): THE CUSTOMER may pay the total balance of the tour at any time prior to arrival. However, the mandatory deadline to pay the balance is 48 hours before the start of the tour for the payment to be verified in our accounts.

🔹 Failure to Pay: If the payment is not verified within the established deadline, THE AGENCY reserves the right to cancel the reservation due to breach of contract, and the initial deposit will be forfeited without the right to a refund.

🔹 Transaction Fees: All fees derived from the payment method, including banks, PayPal, Visa, Mastercard, and Western Union, must be fully covered by THE CUSTOMER.

3. CANCELLATION POLICY AND “ASSET DELIVERY” SOLUTION

🔹 Cancellation by the Customer: If THE CUSTOMER cancels the reservation after having paid 100% of the tour, NO CASH REFUND WILL BE PROVIDED.

🔹 Legal “Asset Delivery” Solution: In lieu of a cash refund, THE AGENCY will fulfill its responsibility by delivering to THE CUSTOMER only the entrance tickets, train tickets, and other vouchers that strictly correspond to the confirmed and paid reservation issued in the passenger’s name.

🔹 Operational Release: Once these assets are delivered, THE AGENCY is released from all operational responsibility, including guide services, private transportation, and meals, which are non-refundable as they have already been booked and accrued.

🔹 No Show: Failure to arrive at the scheduled time, no-show, or lack of original documents such as a passport or ID will result in the loss of 100% of the service value without the right to a refund.

4. FORCE MAJEURE AND CONTINGENCY PROTOCOLS

Force Majeure is defined as unpredictable and unavoidable events such as earthquakes, floods, landslides, extreme weather, strikes, roadblocks, rail closures, civil unrest, or government shutdowns of archaeological sites.

🔹 Ticket Management: If the Peruvian Government or train companies formally authorize date changes due to the contingency, THE AGENCY will facilitate this management for THE CUSTOMER.

🔹 Limitation of Liability: If the authorities do not authorize a change, THE AGENCY is not obligated to provide new tickets. THE CUSTOMER must pay for new tickets if they wish to reschedule.

🔹 Extra Expenses: THE AGENCY does not assume costs for additional hotel nights or flight changes resulting from Force Majeure.

5. MACHU PICCHU, HUAYNA PICCHU, AND STUDENT DISCOUNTS

🔹 Volatility of Availability: Special tickets like Huayna Picchu or Mountain have limited capacity and are not guaranteed until physically issued.

🔹 Student Discount: Requires a copy of a valid University ID to be sent at the time of booking and the presentation of the original physical card at the entrance control. Without the original physical card, the ticket will be forfeited without liability to THE AGENCY.

6. PHYSICAL CONDITION, HEALTH, AND ACCLIMATIZATION

🔹 Acclimatization: It is highly recommended to arrive in Cusco 48 to 72 hours before starting high-effort activities. THE AGENCY is not responsible for altitude sickness or related health complications.

🔹 Authority during the Trip: THE AGENCY reserves the right to remove any person from a tour who puts their own integrity or that of the group at risk due to lack of physical capacity or inappropriate conduct, without the right to a refund.

7. SERVICE STANDARDS AND ACCOMMODATION

🔹 Regional Categorization: THE CUSTOMER accepts that standards in Peru may differ from those in their home country. Local homestays are rustic and part of a cultural experience.

🔹 Third Parties: Trains and buses to Machu Picchu are operated by external companies and are subject to their own terms and conditions.

8. TRAVEL INSURANCE, ASSISTANCE, AND EMERGENCIES

🔹 Insurance Recommendation: THE AGENCY considers it highly recommended to purchase a comprehensive travel insurance policy that includes coverage for adventure tourism and rescue.

🔹 Commitment to Assistance: Our staff is trained in first aid and coordinates with health services. We provide logistical support, such as a first aid kit and coordination of local evacuation, in the event of an emergency.

🔹 Limits of Assistance: This support is subject to the geographical, weather, and social limitations of the region. THE AGENCY does not guarantee response times for external government services.

🔹 Financial Exoneration: THE AGENCY will not assume the financial costs of emergencies, including clinics, hospitalization, or repatriation. These expenses must be covered by THE CUSTOMER or their insurance provider.

9. PRIVACY, IMAGE RIGHTS, AND JURISDICTION

🔹 Chargeback Waiver: THE CUSTOMER agrees not to initiate chargeback processes with their bank regarding the initial deposit, acknowledging that this amount has already been executed for non-refundable purchases in their name.

🔹 Rights of Image: THE AGENCY may use audiovisual material captured during the tour for marketing purposes, unless expressly prohibited in writing.

🔹 Jurisdiction: Any legal dispute shall be submitted exclusively to the courts of the city of Cusco, Peru, under Peruvian legislation.

10. MODIFICATION OF TERMS AND VALIDITY

THE AGENCY reserves the right to update or modify these Terms and Conditions at any time to optimize operations or adapt to new legal frameworks. However, for each specific booking, the terms and conditions in effect on the exact date the booking deposit payment (50%) was confirmed shall apply. Any subsequent modifications will not affect bookings already paid, unless such changes are mandatory due to legal provisions by the Peruvian Government.

V.2 – Updated as of February 17, 2026